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05-11-2023 02:04 PM
This is a brand-new HP Envy TE02. This PC is having trouble with entering the lowest power state during sleep/standby. Digging into detail with powercfg power report it never has an issue on the software side but there one component on the hardware side that consistently gets the finger pointed at by the sleep report. It is the VEN_8086&DEV_9AB.LinkL0. Using device manager, I find a similar entry (actually 2 instances), assuming the leading 0 got dropped, in the storage controller area labeled Intel RST VMD Managed Controller 09AB. No yellow bangs but it says no drivers are installed within the details.
Many times, sleep report says that device was active the entire time so the entire HW bucket stands at 0% Low Power State time. Other times like below it can be around 50%.
As a side note, this PC does slowly pulse the power button LED when it is in the lowest power state. At least I think that is what it signifies. It seems when this device is significantly effecting the power state the LED is steady on yet monitors and HDDs are powered down or in standby. So I am not exactly sure how this LED operates from a modern standby standpoint.
This system is up to date including everything that Intel support assistant says it needs. BIOS is up to date.
Research has led to very few clues to this 09AB entry. Yet the sleep report blames it for whatever reason. I have attached a screenshot of an example of the power report. I will also include some additional system details.
Does anyone have any thoughts? Thank you.
General specifications
Operating system
Windows 11 Home 64-bit Version: 22621.1702
Microprocessor
12th Gen Intel(R) Core(TM) i9-12900
System memory
48 GB
Graphic device 1
NVIDIA GeForce RTX 3070
05-14-2023 06:52 PM
Hi @Goody1926,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator