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Mon imprimante HP Envy 5547 n'imprime plus en couleur

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Microsoft Windows 10 (32-bit)


Mon imprimante HP Envy 5547 n’imprimer plus en couleur depuis quelques temps.

J’ai supprimé One Drive de mon PC (j’avais trouvé ce conseil sur internet) et ça a marché un temps.

J’ai beau désinstaller/réinstaller le logiciel de l’imprimeur, rien ni fait.

Sur la plateforme HP, j’ai trouvé un conseil qui dit de rajouter un port de communication avec l’imprimeur. Ça ne marche pas non plus.

Je ne sais plus quoi faire.

J’ai un PC Lenovo Yoga 500.

Merci de votre aide.

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Hi Mikaël

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.


I work on behalf of HP.
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