Monitor goes dark after 30 seconds

[BruceBitt]

I have Omen 45L Gaming Desktop GT-22-3xxx INTEL I7 32 GB RAM Serial Number 2MD4503KPK  Product number A4ND8AV - Monitor  OMEN by HP 27 inch QHD 240Hz Gaming Monitor - OMEN 27qs Product 780J4AA Serial Number CNC4350YDC. Nvidia GeForce RTX 4070 Super

I have checked everywhere I can and have adjusted sleep and screen saver. The issue is the screen goes dark after approximately 30 seconds of idle in MS Word or other programs like Outlook If you hit the return key and it comes back on and you continue on. So, if you are reading something on the screen it will go dark after a few seconds. How and where do I adjust this.  Screen saver, monitor settings, video board setting Geforce RTX 4070 super.  I reloaded video driver. no change. 

Thanks,

[NonSequitur777]

@BruceBitt,

Welcome to our HP Community forum!

Interestingly, this happened to me yesterday too.

Drove me nuts, as you may appreciate.

Anyways, what fixed this issue for me, for now, is that I changed my monitor's refresh rate from 165 Hz to 60 Hz:

Please try this, and report back.

Kind Regards,

NonSequitur777

[BruceBitt]

The monitor was at 59.95. I changed to 120 and will see what happens. Then move back if still an issue. 

[BruceBitt · Accepted solution]

Update - changing the refresh rate did not change the problem. Still goes dark but after further investigating I found the screen saver problem was set for 1 minute. I just changed this and will see what happens. AS further test I have a large screen TV set up as a second monitor for zoom meetings or other presentations. Both went dark at the same time.   Will let you know if the screen saver program change makes a difference. 

[NonSequitur777]

@BruceBitt,

OK, here are some additional steps/ideas to try out, as the issue might be related to your power settings or possibly a display setting that's causing the screen to turn off after a short period of inactivity. To formalize my response, here's a step-by-step guide to help troubleshoot the problem:

1. Check Power Settings in Windows 11:

• Go to Settings > System > Power & Battery.
• Under the Screen and Sleep section, ensure that the settings for turning off the display or putting the PC to sleep are set to a desired time, or set to Never to prevent it from automatically turning off when idle.
• Advanced Power Settings:
  • Go to Control Panel > Power Options > Change Plan Settings (next to your selected power plan).
  • Click on Change Advanced Power Settings.
  • Expand the Display section and ensure that the Turn off display after is set to a reasonable time or to Never.
  • Also, check under Sleep and make sure that Sleep after is set to a time you are comfortable with or Never.

 

2. Check Screensaver Settings:

• Go to Settings > Personalization > Lock screen.
• Scroll down and click on Screen saver settings.
• Make sure the Screen saver is set to None or to a longer time.

 

3. Check Video Driver & GPU Settings (Nvidia GeForce RTX 4070 Super):

• Open Nvidia Control Panel by right-clicking on the desktop and selecting Nvidia Control Panel.
• Under Display > Change Resolution, ensure that the settings are correct for your monitor's resolution (QHD 240Hz).
• Check if there are any settings under Manage 3D settings that might be related to power-saving or screen timeout features. Make sure there's nothing that could be affecting the display's idle behavior.

 

4. Check for Windows 11 Power Management Issues:

• Some users have reported similar issues with Windows 11's aggressive power management settings. You might want to disable certain features that may cause the screen to go dark.
• Try running Troubleshoot by going to Settings > System > Troubleshoot > Other troubleshooters, and select Power to detect and fix any power-related issues.

 

5. Check for Background Processes:

• It’s possible that some background processes are interfering with the display. Try closing any unnecessary apps or processes in Task Manager to see if it resolves the issue.

 

6. BIOS Settings (if necessary):

• As a last resort, you can check your BIOS settings for any display-related power-saving settings, though this is less likely the issue if you've already adjusted the settings in Windows.

Let me know if any of these suggestions help or if you need more assistance with specific steps!

Kind Regards,

NonSequitur777

[BruceBitt]

Another update. This seems a little odd. But the screen saver program somehow got set to 1 minute but then it takes about another whole minute before the screen saver program starts in my case have a series of photos. Changed the screen saver program to 15 minutes and now can read a screen without going dark. Thank you for the help.