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‎12-24-2019 03:18 PM - last edited on ‎12-24-2019 03:30 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Good evening, I have a problem with the mouse Razer deathadder elite when it turns on the computer sometimes it won't start and sometimes it will, and with each ignition it clears when starting windows (it fails to successfully boot system when device is attached), I tried all the drivers and again nothing is my motherboard: Hewlett-Packard 304Bh [edit].Razer support told me to contact you

1 REPLY 1

‎12-26-2019 12:50 PM

HP Recommended

@Froki 

Sounds like Razer Support is simply trying to "pass the buck"  by telling you HP will fix this -- which they will not.

 

We have no way from here to diagnose problems with non=HP hardware or software.  If someone else's hardware does not work properly with your PC, that is strictly a driver problem -- and HP does not provide drivers for hon-HP hardware.



I am a volunteer and I do not work for, nor represent, HP
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