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‎03-30-2017 03:43 AM

HP Recommended
Product: EliteDesk 800 65W G2 Mini Des
Operating System: Microsoft Windows 7 (64-bit)

Dear support team.

 

i am facing problem, when W7 start working; mouse and keyboard frozen, then i will not be able to do any thing, even i will not be able to access my OP system.

 

 

how can i solve it.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2017 05:05 AM

HP Recommended

See: http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Can-not-install-windows-7-on-new...

 

and read the "accepted answer".

 

Your computer was designed to run Windows 10, and needs some special effort to install your own copy of Windows 7, instead of the factory-installed Windows 10.

 

Note that Microsoft's support for Windows 7 ends in January 2020 -- less than 3 years away.

At that time, you will need to install Windows 10.

So, it makes sense to install Windows 10 now, rather than doing a file-backup/install/file-restore, followed by reinstalling your applications later, i.e., in January 2020.

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-30-2017 05:05 AM

HP Recommended

See: http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Can-not-install-windows-7-on-new...

 

and read the "accepted answer".

 

Your computer was designed to run Windows 10, and needs some special effort to install your own copy of Windows 7, instead of the factory-installed Windows 10.

 

Note that Microsoft's support for Windows 7 ends in January 2020 -- less than 3 years away.

At that time, you will need to install Windows 10.

So, it makes sense to install Windows 10 now, rather than doing a file-backup/install/file-restore, followed by reinstalling your applications later, i.e., in January 2020.

 

Was this reply helpful? Yes No

‎04-02-2017 03:36 AM

HP Recommended

Thank you so much, it is working.

Was this reply helpful? Yes No
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