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‎03-08-2021 11:58 PM

HP Recommended
Product: All-In-One Pavillion desktop
Operating System: Microsoft Windows 10 (64-bit)

Hello.

My desktop All-In-One  22-3019, product #-J4X59AA#ABL is in BSOD and the keyboard and mouse stopped working.

If anyone has some advice, it would be greatly welcomed.

Thank you.

Mike Davis

3 REPLIES 3

‎03-10-2021 06:51 PM

HP Recommended

@mike7774 , welcome to the Community.

 

The BSOD's are normally caused by a software problem.  You may want to do a Windows Repair to see if that will fix the problem.  If not, a full System Recovery may be necessary.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-16-2021 01:54 AM

HP Recommended

Thank you very much for you reply. 

I am actually stuck in the Windows 10 "BSOD program repair loop.  I have been doing everything to fix it with no success. 

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‎03-16-2021 04:25 PM - edited ‎03-16-2021 04:26 PM

HP Recommended

You are welcome, @mike7774!

 

I have been in your situation several times in the past.  It is not a fun place to be in.

 

Here is a guide to help you create a Win 10 USB thumb drive to reinstall Win 10 using a different computer: https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f...

 

You can create the Win 10 installation media here: https://www.microsoft.com/en-us/software-download/windows10

 

You won't require a Product Key if you install the same version of Win 10 that you are using.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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