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Mouse and keyboard have stopped working on my HP All-In-One desktop pivillion in BSOD.
03-08-2021 11:58 PM

Hello.
My desktop All-In-One 22-3019, product #-J4X59AA#ABL is in BSOD and the keyboard and mouse stopped working.
If anyone has some advice, it would be greatly welcomed.
Thank you.
Mike Davis
03-10-2021 06:51 PM

@mike7774 , welcome to the Community.
The BSOD's are normally caused by a software problem. You may want to do a Windows Repair to see if that will fix the problem. If not, a full System Recovery may be necessary.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
03-16-2021 04:25 PM - edited 03-16-2021 04:26 PM

You are welcome, @mike7774!
I have been in your situation several times in the past. It is not a fun place to be in.
Here is a guide to help you create a Win 10 USB thumb drive to reinstall Win 10 using a different computer: https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f...
You can create the Win 10 installation media here: https://www.microsoft.com/en-us/software-download/windows10
You won't require a Product Key if you install the same version of Win 10 that you are using.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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