• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One - 24-b021 (Touch)

My computer kept freezing on me and so I did a hard reset on the computer to put it back to the original setup. In doing so in the device manager I see there are four issues that I need to have help resolving:

tomtucker48_0-1670607330732.png

 

I have ran through HP's Support and had the computer look for any updated drivers but both have come back stating that all my drivers are up to date.

 

What/Where do I need to go to get the these updated?

Thank you

 

3 REPLIES 3
HP Recommended

Hi:

 

The only missing device I can help you with is the one for the PCI device.

 

Realtek Card Reader Driver (Windows 10)

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81184.exe 

 

That is because W10 should have installed the drivers for the other devices in your screenshot and unless you have some other USB devices connected to the PC right now that need drivers, there are no standalone W10 USB drivers to download.

 

HP Recommended

Thank you, the download worked for the PCI device and now the error message is gone.

 

I've tried uninstalling and restarting the computer to see if W10 would find the drivers but it keeps giving me the same message:

tomtucker48_0-1670733455456.png

 

Is there no way to clear this message?

 

And is there anything I can do for the TPM 2.0 message? I looked and secure bios is active on the computer

 

Thank you

HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't be able to help you with the problem.

 

On a PC I had that had the same USB failure description issue, the USB port was bad, and I had to replace the entire board that held the PC's 4 USB controllers since it was one unit.

 

I recommend that you start a new topic on the TPM and USB issues.

 

IMHO, it isn't a driver problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.