Multiple Driver Support

[tomtucker48]

My computer kept freezing on me and so I did a hard reset on the computer to put it back to the original setup. In doing so in the device manager I see there are four issues that I need to have help resolving:

I have ran through HP's Support and had the computer look for any updated drivers but both have come back stating that all my drivers are up to date.

What/Where do I need to go to get the these updated?

Thank you

[Paul_Tikkanen]

Hi:

The only missing device I can help you with is the one for the PCI device.

Realtek Card Reader Driver (Windows 10)

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81184.exe 

That is because W10 should have installed the drivers for the other devices in your screenshot and unless you have some other USB devices connected to the PC right now that need drivers, there are no standalone W10 USB drivers to download.

[tomtucker48]

Thank you, the download worked for the PCI device and now the error message is gone.

I've tried uninstalling and restarting the computer to see if W10 would find the drivers but it keeps giving me the same message:

Is there no way to clear this message?

And is there anything I can do for the TPM 2.0 message? I looked and secure bios is active on the computer

Thank you

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I wouldn't be able to help you with the problem.

On a PC I had that had the same USB failure description issue, the USB port was bad, and I had to replace the entire board that held the PC's 4 USB controllers since it was one unit.

I recommend that you start a new topic on the TPM and USB issues.

IMHO, it isn't a driver problem.