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HP Recommended
HP Desktop PC M01-F0000a (2W899AV)

My computer has been acting up for a few weeks now and I cannot use it for more than an hour at a time given the constant BSOD I have been receiving on my device. I have searched all over the Microsoft forums for a solution and there has been none.

 

My issue is as follows; my computer has been alternating between SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION_NOT_HANDLED.

I have tried updating every driver I can think of, I have updated to windows 11 and come back to win10 since that was not the issue. I have tried using the built in HDMI port on the mother board, and even disconnecting my graphics card. I don't know what else to do. I have tried every little trick I can find on the internet with no success.

1 REPLY 1
HP Recommended

hi

if you still have problems either with windows 11 or 10, you might have a hardware problem
try, check, if it gives you more info:

Know what is crashing your windows PC with whocrashed

 

and

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

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Windows 11 22h2 inside , user

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