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Multiple issues with new PC

HP Recommended
Microsoft Windows 10 (64-bit)

I am having multiple issues with my brand new Omen desktop.

1. Logitech wireless mouse originally didn't work.  Now does seem to work.

2. Logitech wireless mouse although working has serious lag problems and periods when it just stops working.

3. When I leave computer and come back on the computer is still running (lights and fan still on) but screen is dark (as I think the screen is supposed to be).  Originally the screen would come back on when I moved the mouse.  As of yesterday (second day of ownership) the screen stopped coming back on.


That's what I can think of right now.  Can someone from HP support help me with these items?



HP Support Agent
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@chidofu Welcome to HP Community!


I understand that you are facing multiples issues with the computer.


Do not worry. I will try to fix the issue.


Have you tried with a wired mouse and checked?


Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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