Create an account on the HP Community to personalize your profile and ask a question
01-18-2022 06:00 PM - edited 01-18-2022 06:14 PM
A 3:4 BIOS error code indicates a hardware problem.
Troubleshooting steps are as follows:
You may need HP Factory service if in warranty or local PC tech service to isolate the failing component.
You could try self diagnosis. AIO PCs are difficult to work with. Plus you may need to buy components to find the bad part.
01-20-2022 03:52 PM - edited 01-20-2022 04:10 PM
It is impossible to isolate the bad component in a forum. A lucky guess might fix your problem. Or you could foolishly spend a lot of money on replacement parts with no return on your investment.
AIO PCs are similar to Notebook/Laptops. Just about everything is on the motherboard (MB). So if any integrated MB component fails you usually have to replace the MB.
You will need known, good replacement parts to find the bad component. It is easier to have a local PC tech find the bad part.
Components to check are the: power supply, RAM, CPU, or the MB. It is usually the MB if the power supply, CPU, and RAM are okay. The remaining connected components would be storage devices such as a HDD/SSD or an optical drive. Your product uses integrated Intel UHD graphics.
I can't find any teardown instructions for your PC. Most AIP PCs require removing the rear bezel by removing screws to access the internals.
Troubleshooting requires known, good replacement parts. This is why I recommended you have a local PC tech take a look.
Didn't find what you were looking for? Ask the community