My HP ENVY 700qe desktop will not booth-up. Only showing the HP logo.

[MGB70]

My HP ENVY 700qe desktop will not booth-up. Only showing the HP logo with no indication that it's trying to booth-up. I tried unplugging and plugging it back up, but it's still only showing the HP logo on the screen. Never had any problems with this desktop before. PLEASE HELP !!!!!

[Hawks_Eye]

Hi @MGB70 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP ENVY 700-230qe is stuck during the boot process. 

Let’s try these steps to troubleshoot and resolve the issue:

 

🌟 Steps to Fix the Boot Issue:

🔌 Perform a Hard Reset:

• Turn off the desktop and unplug it from the power source.
• Press and hold the power button for 15-30 seconds to discharge any residual power.
• Reconnect the power cable and try turning it on again.

⚙️ Access BIOS Settings:

• Restart the desktop and press the Esc or F10 key repeatedly during startup to enter the BIOS menu.
• Check if the hard drive is detected and ensure the boot order is correct (the primary hard drive should be first).

🛠️ Run Hardware Diagnostics:

• While in the BIOS menu, look for an option to run hardware diagnostics (usually under the Diagnostics or Tools section).
• Perform a quick test to check for hardware issues like a failing hard drive or memory.

💾 Boot into Safe Mode:

• Restart the desktop and press F8 repeatedly during startup.
• Select Safe Mode from the Advanced Boot Options menu. If it boots successfully, the issue might be related to a recent update or driver.

🔄 Perform a System Restore:

• If you can access Safe Mode, go to Control Panel > Recovery > Open System Restore.
• Choose a restore point from before the issue started and follow the prompts.

📀 Use a Windows Installation Media:

• Create a bootable USB or DVD with Windows 8.1 installation files using another computer.
• Boot from the installation media and select Repair Your Computer.
• Use the Startup Repair option to fix boot-related issues.

🔋 Check for External Devices:

• Disconnect all external devices (e.g., USB drives, printers) and try booting again. Sometimes, peripherals can interfere with the boot process.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye