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Message 1 of 2
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My HP Laptop is stuck on "Why Did My PC Restart" loop.

HP Recommended
HP Notebook - 14-dk0022wm
Microsoft Windows 10 (64-bit)

I had to wipe my laptop because i wanted to sell so i used the Reset this PC option but it is now stuck in a loop. It brings up the Hello There screen with choose Country, region etc and when I click on next, I have the "Why did my pc restart" screen telling me to connect to the network so that it can update. Clicking on next, I get the Just a moment screen with circling dots for a while then screen goes black with HP logo and circling white dots and back to Hello Screen. I have tried reseting it several times but cannot get past this. Can anyone help?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Vert Welcome to HP Community!


I understand that the laptop is stuck at HP logo.


I have a few steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

To determine what is causing the failure, try to isolate the problem by:  

  • Performing a memory self-test   

  • Checking for loose memory modules   

  • Testing the memory modules   

  • Testing the memory slots  
    For more details: Click here (Windows 10-Notebook) 
    For more details: Click here (Windows 8 & 10-Desktop) 


Here's a related HP Forums post for more information that seems to have helped others as well: Click here 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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