My HP computer will not connect to the printer

[Ron1623]

for some reason my HP 27-do255xt computer stopped connecting to my HP Envy Photo 7858.

Is there some way to talk to someone?

[Max3Aj]

Hi @Ron1623,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's go through some steps to troubleshoot the connection issue between your HP 27 All-in-One Desktop PC and your HP Envy Photo 7858 printer.
 

Check Printer Status

1. Ensure the printer is turned on and not in sleep mode.
2. Check the printer's Wi-Fi connection (if using wireless). Make sure it’s connected to the same network as your PC.
3. If using USB, try a different port.

Restart Everything

1. Restart your printer.
2. Restart your computer.
3. If using Wi-Fi, restart your router.

Verify the Printer Connection on PC

• Go to Settings > Devices > Printers & scanners.
• Check if your HP Envy Photo 7858 is listed.
• If it shows Offline, remove and re-add the printer.

Reinstall the Printer Driver

1. Uninstall the current printer driver:
   • Press Win + R, type appwiz.cpl, and hit Enter.
   • Find HP Envy Photo 7858, right-click, and uninstall.
2. Download the latest drivers from the HP Support website.
3. Install the new driver and restart your computer.

Run the HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor.
• Follow on-screen instructions to diagnose and fix connection issues.

Reset Printer Settings (If Needed)

If all else fails:

• Perform a factory reset on the printer.
• Reconnect it to Wi-Fi and set it up again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support