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PNOMAN88
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My HP desktop is stuck on screensaver. Mouse moves cursor, but login window will not come up.

Microsoft Windows 10 (64-bit)

My HP desktop is stuck on screensaver. Mouse moves cursor, but login window will not come up.

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HP Recommended

My HP desktop is stuck on screensaver. Mouse moves cursor, but login window will not come up.

@PNOMAN88

Thank you for posting on the HP Support Community.

  • Did you make any changes to the settings of your PC prior to the issue?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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