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HP Recommended
HP Notebook 15-dy1043dx

My laptop charger wouldn’t work in the position I was charging it. I decided to bend the charging wire and the same result happened. Nothing is wrong with my laptop and my charger has been working fine before  I had a problem but I noticed almost a bubble or a fold in the charging wire. I gently pressed on the bubble to smooth out the charging wire and I heard a weird buzzing noise. I stopped moving the wire after I heard the noise but I pressed down on the bubble again and their was another loud crack and a small explosion. My hands were coverd in melted plastic and I still stink of burnt rubber and weird chemicals. I’ve never had anything literally explode in my hands and I’m surprised I didn’t have to go to the hospital or call the fire department. 

My laptop is in perfect condition and my charger was working fine in the past, but  I would like to understand what happened and if there are replacement options for a new laptop charger.

1 REPLY 1
HP Recommended

Hi @Thaddius,


Welcome to HP Support Community. 
 

I see that the power cable of your AC power adapter melted due to an internal electric spark.

 

This could be a hardware issue with the power adapter cable and may need to be replaced. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your query, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.