My Laptop goes into blue screen and no drivers available to update the driver

[Kartheek_Kotha]

The bios driver keeps failing and I am currently using windows 11 23 H2 and I don't have any drivers available to update my driver ore revert back and laptop fails to run everyday regularly 

[Raj_05]

Hi @Kartheek_Kotha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're describing indicates a critical problem with your HP laptop, likely related to driver compatibility, BIOS instability, or system updates. Here's how you can approach and troubleshoot the problem effectively.

Check for Driver Updates

• HP Support Assistant: Install or update the HP Support Assistant to check for driver updates directly from HP.
• Windows Update: Go to Settings > Windows Update > Advanced Options > Optional Updates, and check for any available driver updates.
• Manual Updates:
  1. Visit the HP Driver Support page for your specific laptop model.
  2. Download and install the latest drivers manually, particularly for the chipset, graphics, and BIOS.

BIOS Update Issues

If your BIOS update keeps failing:

• Download BIOS Manually:
  1. Find the exact BIOS update for your model on the HP website.
  2. Create a bootable USB with the BIOS file using HP’s BIOS Recovery tool.
  3. Restart the laptop, press Esc, then F2 to enter the BIOS update/recovery mode, and update from USB.
• Reset BIOS Settings:
  1. Enter BIOS (press F10 during startup).
  2. Choose Load Default Settings, then save and exit.

Roll Back or Reinstall Drivers

• Roll Back Drivers: If the issue started after a driver update, roll back drivers via:
  • Device Manager > Right-click the affected driver > Properties > Driver tab > Roll Back Driver.
• Use Generic Drivers:
  • For critical devices like the GPU or network adapter, uninstall the current driver, then install the generic driver via Windows Update.

Address Windows Instability

• System Restore:
  • Use a restore point to revert to a previous stable state:
    • Go to Control Panel > Recovery > Open System Restore.
• Repair Windows Installation:
  1. Download the Windows Media Creation Tool.
  2. Perform an in-place upgrade or repair installation.
• Clean Install:
  • If issues persist, back up your data and perform a clean Windows 11 installation.

Analyze Blue Screen Errors

• Note the stop code when the Blue Screen appears.
• Use the Event Viewer to find detailed logs:
  • Search for Critical Errors under System Logs to identify problematic drivers or hardware.
• Use tools like WhoCrashed to analyze crash dumps.