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Locked

‎09-05-2025 11:26 PM

HP Recommended
Product: HP All-in-One 24-f0040
Operating System: Microsoft Windows 10 (64-bit)

I am trying to reset my PC and the reset fails.

Melissa Bentley
1 REPLY 1

‎09-06-2025 05:46 AM

HP Recommended

Greetings @Bentcorp 

 

Welcome to the HP Forum. 

 

Disconnect unnecessary peripherals before trying a system reset or doing a HP Cloud recovery.

 

Your PC could have a hardware problem or Windows system files are corrupted if you can't do a Windows reset within Windows.

 

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

 

You could try a HP Cloud Recovery if your PC qualifies. and the PC has no hardware problems.

 

You might have to replace the system drive before doing a HP Cloud recovery if HP hardware diagnostics detects a drive problem.

 

Regards

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