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Pizza123
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My Windows Vista HP PC is stuck on the screen that says, "<F10=Setup> <Esc=Boot Menu>..."> and so on

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HP Touchsmart IQ500
Microsoft Windows Vista

Earlier today, I turned on my PC and went to chrome. I chatted with some friends and then closed Chrome afterwards. There was also another browser called Opera that I opened and closed afterwards. It seemed to make my computer lag, so I closed it. I turned off the PC and when I got back later, it wouldn't get off the screen that says  "HP <F10=Setup> <Esc=Boot Menu> <F11=System Recovery> <F9=Diagnostics>" and to this very moment, its still loading.

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Pizza123
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Oh and also I forgot to mention that if I click any of the keys that it gives as options, nothing happens.

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WAWood
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@Pizza123 

Try clicking F2 to run diagnostics.

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Pizza123
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Thank you for trying, but it seems as if my keyboard doesn't even work. The thing is if I connect it to my other computer it works. Is there any other possible solution?

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WAWood
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@Pizza123 

Keyboards tend to be universal -- they work on any PC that has a USB port.

 

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options

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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not provide the results you want then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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