My computer keeps shutting down 1.5 years old!

[CIMHOFF]

The PC will shut down at seemingly random times then to get it to come back on I have to unplug it and wait 5-10 minutes plug it back in and the hold down the power button. I am thinking this is a power supply issue. I have not been able to locate where to order one on the hp site and thought i would ask here. I have a tech that will install it just thought that i would order it to get the part in hand before handing off the computer to sit waiting for parts. I have run the diagnostic tools etc... comes up with nothing??? Power supply seems to make sense to me due to only coming on after being unplugged for  an extended time? any thoughts and what should i come back with if i want to get something a little bigger. I do some moderate video editing and was also considering a new computer even though this one seems great when it doesn't randomly shut down. 

[Hawks_Eye]

Hi @CIMHOFF 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

When your computer overheats, it causes random shutdown issues.

You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, the computer is in a cool environment, and the BIOS is up-to-date.

Please follow the instructions listed in the link below and check if the issue persists.

HP Desktop PCs - Reduce heat inside the computer to prevent overheating | HP® Support

_____________________________________________________________________________

Also run the hardware diagnostics to check if the hardware has no issues.

Please follow these steps:

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.

3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4) Click Extensive Test.

5) Click Run once to initiate the test.

Note: It will take few hours to complete the test.

_____________________________________________________________________________

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[CIMHOFF]

I have done all of that and it did not help. I was wondering what power supply i could order to replace this one? Seems to be the problem. In the reports and bios update there were no over heat issues i think it is before the mother board etc...

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye