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- My computer keeps shutting down completely instead of going ...

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07-08-2020 05:43 PM
MY computer is set to sleep after 30 mins and this has been the case. But yesterday and today I find it has gone completely in shut down mode and I have to manually turn the computer on at the switch
07-11-2020 03:40 PM
@Kae3 I suggest you make a few changes to the way sleep mode works under power options:
- Change - "Put the computer to sleep" to preferred time,
- And Change - "Turn off the monitor" to never.
If the issue persists, try the below steps:
Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.
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In Windows, search for and open Control panel.
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Make sure the View by setting is set to Category, and then click Hardware and Sound.
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Click Power Options.
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Click Change plan settings for the power plan that is selected.
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Click Change advanced power settings.
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Expand Sleep, and then expand Allow hybrid sleep.
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Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.
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Click OK.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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