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‎08-08-2024 04:25 PM

HP Recommended
Product: OMEN 30L DESKTOP

My PC constantly suffers from audio clicks and pops, with system interruptions that occur briefly but really have a big effect on my computer and my experience with the product. I've had my computer for a bit over 3 years now and the issue only started a few months ago. I tried using a program called LatencyMon and these were the results:

CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:01:08 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
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Computer name: DESKTOP-CKTUA5I
OS version: Windows 11, 10.0, version 2009, build: 22631 (x64)
Hardware: OMEN 30L Desktop GT13-1xxx, HP
BIOS: F.19
CPU: AuthenticAMD AMD Ryzen 7 5800X 8-Core Processor
Logical processors: 16
Processor groups: 1
Processor group size: 16
RAM: 16294 MB total


_________________________________________________________________________________________________________
CPU SPEED
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Reported CPU speed (WMI): 3801 MHz
Reported CPU speed (registry): 3793 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 44136.50
Average measured interrupt to process latency (µs): 251.092139

Highest measured interrupt to DPC latency (µs): 44130.50
Average measured interrupt to DPC latency (µs): 243.727541


_________________________________________________________________________________________________________
REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 2202.837859
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total ISR routine time (%): 0.000488
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0.000488

ISR count (execution time <250 µs): 8419
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 1
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 33726.778276
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 560.70 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0.195227
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 560.70 , NVIDIA Corporation

Total time spent in DPCs (%) 0.242268

DPC count (execution time <250 µs): 30325
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 88
DPC count (execution time 1000-2000 µs): 131
DPC count (execution time 2000-4000 µs): 184
DPC count (execution time >=4000 µs): 241


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: touchpointanalyticsclientservice.exe

Total number of hard pagefaults 585
Hard pagefault count of hardest hit process: 277
Number of processes hit: 12


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 10.603161
CPU 0 ISR highest execution time (µs): 2202.837859
CPU 0 ISR total execution time (s): 0.005321
CPU 0 ISR count: 8420
CPU 0 DPC highest execution time (µs): 33726.778276
CPU 0 DPC total execution time (s): 2.575001
CPU 0 DPC count: 22655
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0.359188
CPU 1 ISR highest execution time (µs): 0.0
CPU 1 ISR total execution time (s): 0.0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 113.529133
CPU 1 DPC total execution time (s): 0.000730
CPU 1 DPC count: 155
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.425548
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 162.148695
CPU 2 DPC total execution time (s): 0.000694
CPU 2 DPC count: 131
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.362422
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 149.194833
CPU 3 DPC total execution time (s): 0.000656
CPU 3 DPC count: 110
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 0.448915
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 375.491695
CPU 4 DPC total execution time (s): 0.004257
CPU 4 DPC count: 766
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 0.696492
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 387.393620
CPU 5 DPC total execution time (s): 0.038097
CPU 5 DPC count: 2960
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 0.454443
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 31.397838
CPU 6 DPC total execution time (s): 0.001126
CPU 6 DPC count: 263
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 0.324396
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 40.194042
CPU 7 DPC total execution time (s): 0.001691
CPU 7 DPC count: 374
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 0.471487
CPU 8 ISR highest execution time (µs): 0.0
CPU 8 ISR total execution time (s): 0.0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 17.692592
CPU 8 DPC total execution time (s): 0.000240
CPU 8 DPC count: 62
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 0.404487
CPU 9 ISR highest execution time (µs): 0.0
CPU 9 ISR total execution time (s): 0.0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 31.858687
CPU 9 DPC total execution time (s): 0.000912
CPU 9 DPC count: 169
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 0.440830
CPU 10 ISR highest execution time (µs): 0.0
CPU 10 ISR total execution time (s): 0.0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 196.932771
CPU 10 DPC total execution time (s): 0.006733
CPU 10 DPC count: 1223
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 0.395161
CPU 11 ISR highest execution time (µs): 0.0
CPU 11 ISR total execution time (s): 0.0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 42.889006
CPU 11 DPC total execution time (s): 0.009654
CPU 11 DPC count: 1815
_________________________________________________________________________________________________________
CPU 12 Interrupt cycle time (s): 0.393738
CPU 12 ISR highest execution time (µs): 0.0
CPU 12 ISR total execution time (s): 0.0
CPU 12 ISR count: 0
CPU 12 DPC highest execution time (µs): 12.943844
CPU 12 DPC total execution time (s): 0.000157
CPU 12 DPC count: 40
_________________________________________________________________________________________________________
CPU 13 Interrupt cycle time (s): 0.365081
CPU 13 ISR highest execution time (µs): 0.0
CPU 13 ISR total execution time (s): 0.0
CPU 13 ISR count: 0
CPU 13 DPC highest execution time (µs): 55.271817
CPU 13 DPC total execution time (s): 0.000966
CPU 13 DPC count: 169
_________________________________________________________________________________________________________
CPU 14 Interrupt cycle time (s): 0.412680
CPU 14 ISR highest execution time (µs): 0.0
CPU 14 ISR total execution time (s): 0.0
CPU 14 ISR count: 0
CPU 14 DPC highest execution time (µs): 36.366992
CPU 14 DPC total execution time (s): 0.000331
CPU 14 DPC count: 60
_________________________________________________________________________________________________________
CPU 15 Interrupt cycle time (s): 0.389955
CPU 15 ISR highest execution time (µs): 0.0
CPU 15 ISR total execution time (s): 0.0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 15.418402
CPU 15 DPC total execution time (s): 0.000091
CPU 15 DPC count: 17

Category:
1 REPLY 1

‎08-12-2024 06:54 AM

HP Recommended

Hi @Eathrel1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The audio clicks, pops, and system interruptions you're experiencing on your HP OMEN 30L Desktop are likely due to latency issues related to driver execution times, as indicated by the LatencyMon report. This kind of issue often stems from drivers not handling real-time tasks efficiently, leading to delays that manifest as audio glitches.

 

Update or Reinstall Drivers:

  • NVIDIA Graphics Driver: The report indicates that nvlddmkm.sys (the NVIDIA driver) is causing high DPC latency. Ensure your graphics driver is up to date. You can do this by downloading the latest driver directly from the NVIDIA website.
  • Audio Driver: Update your audio drivers. You can find the latest drivers on the HP Support page.
  • Other Device Drivers: Consider updating other drivers, such as network and chipset drivers, as these can also impact system performance.

Disable CPU Throttling:

  • Power Settings: Go to Control Panel > Power Options, and set your power plan to "High Performance". Then, go into the advanced power settings and ensure that CPU power management settings are set to their maximum performance state.
  • BIOS Settings: Access your BIOS/UEFI settings and disable features like AMD Cool’n’Quiet, C-State, and any other power-saving modes that could be causing CPU throttling.

BIOS Update:

  • Check if there is a BIOS update available for your system. An update may include fixes for issues related to power management and latency.

Disable Unnecessary Background Processes:

  • Disable or uninstall unnecessary applications and services, especially those that could be causing hard page faults, like touchpointanalyticsclientservice.exe. Consider using the msconfig tool to perform a clean boot and identify if any specific services are causing issues.

Check for Windows Updates:

  • Make sure your Windows installation is up to date. Sometimes, system updates include fixes for underlying issues that could be causing latency problems.

Monitor Latency Again:

  • After making the above changes, run LatencyMon again to see if the situation has improved.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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