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Echinea
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Message 1 of 6
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My computer will not restart

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3LA83AA
Microsoft Windows XP

My computer wont stay on

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Echinea,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the operating system you are using?
  • Are you getting any error messages?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Echinea
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Message 3 of 6
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I pressed the power button and the light comes on but it doesnt stay on and the screen is black.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,949 2,582
Message 4 of 6
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@Echinea,

 

Please help me with the requested information to provide you with an accurate solution.

 

Cheers!

The_Fossette
I am an HP Employee

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rahulsaha
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Message 5 of 6
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Hi,

I updated the bios to F.40 as you recommended, but it didn't make the boot any quicker. 

thanks,

rahulsaha.

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Echo_Lake
HP Support Agent
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Message 6 of 6
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@rahulsaha

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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