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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- My computer will not start. Ran diagnostics and it failed a ...

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12-29-2019 02:15 AM
Hi
Fixing it? Your choice.
M4J87F-7AX9TA-WPTV6K-60WB03 --- Hard Disk 1 Quick Test Failure
So a replacement HDD and re-install all the software.
https://www.microsoft.com/en-us/software-download/windows10
From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
http://partsurfer.hp.com/Search.aspx?searchText=J4V91AA
Hard drive listed above.
Choose an equivalent.
It may be possible to copy off data once the new system is running, so do not use the current HDD at all.
Dis-Connect it until ready for data search and copy.
If in doubt please ask.