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‎12-28-2019 03:37 PM

HP Recommended

My computer will not start. Ran diagnostics and it failed a "hard drive short DST check." I get an error code m4j87f-7ax9ta-wptv6k-60wb03. can i fix it somehow or do i have to take it to store to get fixed?

1 REPLY 1

‎12-29-2019 02:15 AM

HP Recommended

Hi

Fixing it?  Your choice. 

M4J87F-7AX9TA-WPTV6K-60WB03   ---    Hard Disk 1 Quick Test Failure

 

So a replacement HDD and re-install all the software.

 

https://support.hp.com/gb-en/product/hp-envy-700-400-desktop-pc-series/7161708/model/7269347/manuals...

 

https://www.microsoft.com/en-us/software-download/windows10

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

http://partsurfer.hp.com/Search.aspx?searchText=J4V91AA

Hard drive listed above.

Choose an equivalent.

 

It may be possible to copy off data once the new system is running, so do not use the current HDD at all.

Dis-Connect it until ready for data search and copy.

 

 

If in doubt please ask.

 

 

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