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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- My desktop is bricked.

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01-04-2023 10:50 AM
I purchased a 2 year care pack, but never received any information about the care pack after purchase. Now my computer shows as no longer under warranty. I need the care pack applied to this computer, so I can get support fixing it. I tried doing a total reset, but that failed, and now I can't do anything with it.
01-10-2023 09:55 AM
Hi @JustinBird,
Welcome to the HP Support Community.
This issue might require one on one interaction to fix it.
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
Take care and have a great day ahead!