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‎01-04-2023 10:50 AM

HP Recommended
Product: HP ENVY All-in-One - 32-a1050 IDS Base Model

I purchased a 2 year care pack, but never received any information about the care pack after purchase. Now my computer shows as no longer under warranty. I need the care pack applied to this computer, so I can get support fixing it. I tried doing a total reset, but that failed, and now I can't do anything with it.

Category:
1 REPLY 1

‎01-10-2023 09:55 AM

HP Recommended

Hi @JustinBird,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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