Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Example:hp all in one 24 F0060
Microsoft Windows 10 (64-bit)

I log in goes to next page.  Can go no further

1 REPLY 1
HP Recommended

please tell a full story]

when did the PC last work okay

what works now,  good and bad and ugly.

BIOS

Windows logins ok.

windows desktop ok. nothing missing there you created or otherwise?>

windows apps are run ok

internet ok (edge work?) or chrome or firefox v79 (best)

if only one thing fails be clear on the one thing and say all else works.

 

my wild guess

PC screen not dead, PC not really dead.

Windows dead.

run HP diagnostics search here or at HP.com do that next ,hadrware is first.  battery bad or HDD bad, kills it.

NO warranty answers by me.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.