My laptop has been hacked and I shut it down. What do I do next

[Jessnumber1]

My laptop had been hacked and they have access to it nad and I shut it down and I haven't opened or turned it on. What do I do

[Prométhée]

Hello
what makes you think that?
If this is the case, I advise you to find another way to connect to the internet, and to change your password (emails etc.)
If you are used to shopping over the internet, contact your bank.
Maybe after that you get ideas !!

[WAWood]

@Jessnumber1 

Regarding your PC, it it has really been "hacked" that is really BAD news -- as there is no reliable way to disinfect it and leave it in the current state, as hackers are very good at hiding infections inside files so that won't be found and removed.

Your only real solution is a factory reset -- as that will erase the entire physical drive, rendering any infection useless.

Since your PC can not successfully do an internal factory reset, your only ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.