My laptop is stuck on windows resume loader. How do I fix this with no keyboard working

[Killa]

Windows resume loader

[mdklassen]

Hold down the ON/OFF button, until the computer turns off.

Then, turn it on, and if it asks to "resume", click "no", to boot Windows.

[Killa]

I have tried this but my keyboard is not working aswell

[mdklassen]

> my keyboard is not working aswell 

I do not understand.

What is your symptoms of "not working" ?

You do not need the keyboard to press the ON/OFF button.

Does your keyboard work if you connect it to a different computer?  (EDIT: not possible with a "laptop" keyboard.)

Does a different keyboard, with USB interface, work with your computer?

[Killa]

Ever since my laptop has been stuck on "windows resume loader" certain keys on my keyboard stopped working, like the "enter key" & some of the other command keys. So when I try to use them nothing happens & I can't access the programs to try & fix this problem because the main key I need is not working 😞

[mdklassen]

On your laptop, remove the battery.

Disconnect the AC power.

Your computer will turn off.

Press-and-hold the ON/OFF button for 15 seconds, to "drain" any residual electrical power.

Connect a keyboard to a USB port on the computer.

Reconnect the AC power.

Turn the computer on, and see if the keys on the USB keyboard work.

Tell us how it goes.