My laptop only charges when it is powered on. if turned off it won't charge

[diecard]

Hp victus

[Max3Aj]

@diecard, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your Victus by HP 15.6 inch Gaming Laptop (15-fb0000 series) only charges when it's powered on, and not when it's turned off. Let's work through this together.

 

Perform a Hard Reset

This helps clear any residual power issues:

• Turn off the laptop.
• Unplug the charger.
• Press and hold the power button for 15 seconds.
• Plug the charger back in and turn on the laptop.

Update BIOS and Drivers

Outdated BIOS or chipset drivers can affect charging behavior.

• Go to the HP Support page.
• Enter your product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000.
• Download and install the latest BIOS, chipset, and power management drivers.

Check Battery Health

Use HP’s diagnostic tool:

• Download and run the HP PC Hardware Diagnostics for Windows.
• Run the Battery Test and note any warnings or errors.

Inspect Charging Port and Adapter

• Ensure the charging port is clean and undamaged.
• Try a different HP-compatible charger if available.
• If using USB-C charging, note that not all USB-C ports support charging when the device is off.

BIOS Settings Check

Some BIOS settings may affect charging behavior when the laptop is off.

• Restart the laptop and press Esc > F10 to enter BIOS.
• Look for any settings related to USB charging or battery behavior and ensure they are enabled.
• Save and exit. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support