My laptop will not reset I have tried everything

[Sian63638383939]

So I need to reset my laptop as it isn’t what I wanted I am trying over and over again to do this but it keeps saying there was a problem. I have deleted all files all apps that I downloaded I don’t know what else to do. 

[Bill_To]

Greetings @Sian63638383939 

Welcome to the HP Forum.

Nothing in life is certain. But it looks like you may have a hardware problem if you can't reset Windows.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Let the Forum know how the hardware tests go.

Regards