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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- My laptop will not reset I have tried everything

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05-17-2025 12:56 PM
So I need to reset my laptop as it isn’t what I wanted I am trying over and over again to do this but it keeps saying there was a problem. I have deleted all files all apps that I downloaded I don’t know what else to do.
05-17-2025 04:34 PM
Greetings @Sian63638383939
Welcome to the HP Forum.
Nothing in life is certain. But it looks like you may have a hardware problem if you can't reset Windows.
Check your PC's hardware using HP Diagnostics as follows:
Start the PC. Repeatedly tap the "ESC" key.
Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.
Let the Forum know how the hardware tests go.
Regards