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‎10-19-2019 11:13 PM - last edited on ‎10-20-2019 10:32 AM by Retired

HP Recommended
Product: HP All-in-One 24-g080ur
Operating System: Microsoft Windows 10 (64-bit)

My PC is HP All-in-One 24-g080ur serial nimber [edited]. It does not boot up and stuck at a HP logo black screen. I have tried all tips that virtual assisant provided to me but none of then did not help to solve the problem. I did not perform any  software or hardware changes to my PC. I suppose it all happens because of system boot failure but I can't even reach to BIOS. 

1 REPLY 1

‎10-22-2019 02:45 PM

HP Recommended

@Ilya8023
Thank you for posting on the HP Support Community.

 

Let's try BIOS recovery:
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps. The HP BIOS Update screen displays and the recovery begins automatically.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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