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‎04-19-2025 01:09 PM - edited ‎04-19-2025 01:28 PM

HP Recommended

Credentials for pin and password aren’t working. I don’t know why this has happened it’s been like this for the most part of a year to half a year. Any help at all would be very much appreciated, it also won’t let me factory reset the pc aswell.

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1 REPLY 1

‎04-20-2025 02:37 PM

HP Recommended

Hi @Gjames6,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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