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- HP Community
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- My product ID and SN changed after BIOS update

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04-02-2021 10:16 AM
My OMEN by HP Desktop PC - 870-130vx CTO has had start-up problems with every Windows update and lately overheating problems despite regular cleaning and chip reseating. Today I did a BIOS update and the computer name, serial number, and product ID all changed. Now it says my computer is an 880-p1xx. Is this normal? Also, the HP Support center on that computer is no longer working correctly. What is the best way to fix this?
04-02-2021 06:11 PM
Hi,
This is not normal. Have never seen this behavior before. Never saw a BIOS update change a product number unless you somehow managed to install an incorrect BIOS update.
I don't know how to fix this. The only option is to contact HP Support (Link) for help unless someone else in the forum has a better suggestion.
Regards