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Ryvendale
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Message 1 of 2
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My product ID and SN changed after BIOS update

HP Recommended
OMEN by HP Desktop PC - 870-130vx CTO
Microsoft Windows 10 (64-bit)

My OMEN by HP Desktop PC - 870-130vx CTO has had start-up problems with every Windows update and lately overheating problems despite regular cleaning and chip reseating.  Today I did a BIOS update and the computer name, serial number, and product ID all changed.  Now it says my computer is an 880-p1xx. Is this normal?  Also, the HP Support center on that computer is no longer working correctly.  What is the best way to fix this?

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Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi,

 

This is not normal. Have never seen this behavior before. Never saw a BIOS update change a product number unless you somehow managed to install an incorrect BIOS update.

 

I don't know how to fix this. The only option is to contact HP Support (Link) for help unless someone else in the forum has a better suggestion.

 

Regards

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