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Hda2024
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My screen goes black after hp loading screen

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HP TouchSmart 15

I tested the computer under quick test and it says this is my error code RXR17K-7GRA3R-XD7V6K-60QT03 description:Harddrive 1

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TEJ1602
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@Hda2024, Welcome to HP Support Community!

 

Upon checking I see that the error code indicates hard drive failure. 

 

Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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