My screen is black

[ID_8261074]

• My screen is black from past 30 mins after maiking some bad sounds & shattered display pixels and bad speaker sound

[Sneha_01]

Hi @5CD2112PTG,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your screen has gone black and you’ve heard bad sounds, seen shattered display pixels, and experienced poor speaker sound, it suggests a possible hardware issue with your laptop or desktop. Here’s a comprehensive guide to diagnose and address the problem:

1. Check Power and Connections

Verify Power Supply:

• Ensure that the power adapter is properly connected to the laptop or desktop and to the power outlet. Check for any visible damage to the power cord or adapter.

Inspect Battery:

• If you're using a laptop, check if the battery is properly seated. Try removing the battery (if removable) and powering the laptop with just the adapter.

Test Power Button:

• Press and hold the power button for 15-30 seconds to see if the system responds.

2. Check for External Display

Connect an External Monitor:

• If you're using a laptop, connect it to an external monitor or TV using the appropriate cable (HDMI, VGA, etc.). This helps determine if the issue is with the laptop's screen or the internal components.

Check External Monitor:

• If the external monitor displays correctly, the problem is likely with your laptop's screen or internal components.

3. Inspect Physical Damage

Check for Screen Damage:

• Look for visible cracks, shattered pixels, or other physical damage on the screen.

Listen for Unusual Sounds:

• Any strange noises from the laptop could indicate internal hardware issues such as a failing hard drive or damaged cooling fans.

4. Perform a Hard Reset

1. Power Cycle the Device:
   • Turn off the device completely and unplug it from the power source. For laptops, remove the battery (if possible), then press and hold the power button for 15-30 seconds to discharge residual power. Plug it back in and try turning it on.

5. Check RAM and Internal Connections

Reseat RAM Modules:

• If you’re comfortable opening your laptop or desktop, try reseating the RAM modules. Ensure the computer is powered off and unplugged before doing this.

Inspect Internal Connections:

• Check internal connections like the display cable, if you’re able to open the device. Loose connections could cause display issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support