My screen is stuck on Prepare Automatic Repair

[Annie255]

Please help, my computer is stuck at the Preparing Automatic Repair screen. I have run F2 System Diangostics, it passed, but when pressing f11 for sysytem recovery, it stays on the Please Wait screen, and nothing happens. 

[Bill_To]

Greetings @Annie255 

Welcome to the HP Forum.

Fixing a Windows automatic repair loop can range from being a quick fix to an unsolvable task.

Sometimes using the Windows Recovery Environment (WinRE): automatic repair, or system restore, or uninstalling a recent Windows update options work. Often those recovery options do not work.

It was wise to check your PC's hardware. And, since the hardware tests passed it looks like your PC has a corrupted Windows bootloader or a corrupted Windows Registry.

Do you routinely backup up system drive data to external media? Sadly, you may have to reset Windows or reinstall Windows clean if you cannot fix Windows.

And, the data on the system drive will not be recoverable if your PC is using Device Encryption (BitLocker) and you don't have the BitLocker recovery key.

I suggest you do an internet search on a different device for "fix Windows automatic repair loop". Try every tip found at every site. Heads up, the tips at most sites may not work.

Also watch this YouTube video on how to rebuild the UEFI Partition.

Again, you will lose all data on the system drive if you can't fix the Windows startup problem and BitLocker is active and you don't have the recovery key.

Sometimes a valid BitLocker recovery key fails to unlock the system drive.

You may have to do a clean Windows installation using the HP Cloud Recovery option if your PC qualifies when a WinRE Windows reset fails due to extreme Windows system file corruption.

Regards