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chorn18332
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NEED RESET USERNAME/PASSWORD. USED YESTERDAY. TODAY, SCREWED. HATE THIS. NO USB DRIVE. HELP!!!!!!!

HP Recommended
HP Stream - 11-y010nr (Energy Star)
Microsoft Windows 10 (64-bit)

HELP PLEASE.

FOR MONTHS  (HOURS SPENT), I HAVE BEEN DEALING WITH A MICROSOFT WINDOWS NIGHTMARE. IT STARTED WITH STATING NOT ENOUGH SPACE TO UPDATE. JUST GOT WORSE.

I BACKED UP WHAT I COULD ON MY USB. MANY THINGS I COULD NOT. AND, I NEEDED TO DELETE THESE THINGS FROM MICROSOFT FROM MY C:/ DRIVE. SAID, "NEEDED PERMISSION (INTERSTALLER? OTHERS. NOT ADMNISTRATOR).

THIS AM. I TOOK DOWN INSTRUCTIONS TO GO INTO SAFE MODE BECAUSE I WROTE DOWN INSTRUCTIONS TO TAKE CONTROL AND DELETE THIS FROM MY C:/DRIVE. WHEN I ATTEMPTED TO DO SO (UNSUCCESSFULLY), AND I HAD TO REBOOT MY COMPUTER, NOW IT WILL NOT ACCEPT EITHER MY USER NAME OR PASSWORD. I USED TO USE A PIN. JUST USED IT YESTERDAY. TODAY, WILL NOT ACCEPT!!!!!!!

I AM AT MY WIT'S END. WHEN I TRIED TO RECOVER, INDICATED I NEEDED TO USE MY USB. THEN, INDICATED THAT THE RECOVERY DRIVE FOR PASSWORD IS NOT THERE. WHERE CAN I OBTAIN THIS? PLUS, MY CHEAP LAPTOP DOES NOT HAVE A DRIVE FOR DISKS. THOUGHT I COULD DOWNLOAD IT TO MY DELL DESKTOP. THEN TRANSFER TO USB. UGH!!!!!!!!!

HELP ME PLEASE. I AM WAY TOO OLD FOR THIS GARBAGE. AND BROKE, LIKE MANY OF US. THIS YEAR HAS BEEN A NIGHTMARE. ANY HELP WOULD BRING SANITY. QUICKLY I HOPE. THANK YOU ALL SO MUCH.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@chorn18332 

 

We have a pretty hard line policy that disallows us from providing password  help.

 

That said,

Request for an Assist

 

  • I will submit a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

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TEJ1602
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@chorn18332, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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