NEED RESET USERNAME/PASSWORD. USED YESTERDAY. TODAY, SCREWED. HATE THIS. NO USB DRIVE. HELP!!!!!!!

[chorn18332]

HELP PLEASE.

FOR MONTHS  (HOURS SPENT), I HAVE BEEN DEALING WITH A MICROSOFT WINDOWS NIGHTMARE. IT STARTED WITH STATING NOT ENOUGH SPACE TO UPDATE. JUST GOT WORSE.

I BACKED UP WHAT I COULD ON MY USB. MANY THINGS I COULD NOT. AND, I NEEDED TO DELETE THESE THINGS FROM MICROSOFT FROM MY C:/ DRIVE. SAID, "NEEDED PERMISSION (INTERSTALLER? OTHERS. NOT ADMNISTRATOR).

THIS AM. I TOOK DOWN INSTRUCTIONS TO GO INTO SAFE MODE BECAUSE I WROTE DOWN INSTRUCTIONS TO TAKE CONTROL AND DELETE THIS FROM MY C:/DRIVE. WHEN I ATTEMPTED TO DO SO (UNSUCCESSFULLY), AND I HAD TO REBOOT MY COMPUTER, NOW IT WILL NOT ACCEPT EITHER MY USER NAME OR PASSWORD. I USED TO USE A PIN. JUST USED IT YESTERDAY. TODAY, WILL NOT ACCEPT!!!!!!!

I AM AT MY WIT'S END. WHEN I TRIED TO RECOVER, INDICATED I NEEDED TO USE MY USB. THEN, INDICATED THAT THE RECOVERY DRIVE FOR PASSWORD IS NOT THERE. WHERE CAN I OBTAIN THIS? PLUS, MY CHEAP LAPTOP DOES NOT HAVE A DRIVE FOR DISKS. THOUGHT I COULD DOWNLOAD IT TO MY DELL DESKTOP. THEN TRANSFER TO USB. UGH!!!!!!!!!

HELP ME PLEASE. I AM WAY TOO OLD FOR THIS GARBAGE. AND BROKE, LIKE MANY OF US. THIS YEAR HAS BEEN A NIGHTMARE. ANY HELP WOULD BRING SANITY. QUICKLY I HOPE. THANK YOU ALL SO MUCH.

[Dragon-Fur]

@chorn18332 

We have a pretty hard line policy that disallows us from providing password  help.

That said,

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[TEJ1602]

@chorn18332, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

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