NO VOLUME

[Scoffer1]

Im 74 and havent a clue with laptops technology etc,my son normally sorts any problems but is away for next few weeks ,

laptop is a hp a few years old ,My sound button at the bottom of the laptop shows the speaker picture with a cross at side of it but when i click on it nothing happens ,i managed to find out how to turn the volume up in the settings but that takes a couple of minutes,iv tried to find out what has gone wrong and the only thing i can find is a generic audio driver but cannot understand what to do to get my volume control back,A win to this problem would be great but if you can help i need it explaining very slowly in laymans terms,Thanking somebody in advance, Geoff.

[Prométhée]

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More