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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Need Operating Sys and Drivers

Create an account on the HP Community to personalize your profile and ask a question
03-02-2024 12:17 PM
You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Microsoft Store Apps
Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is: 5QA45AA#ABA
03-02-2024 01:15 PM
HP used to provide a direct link to download the recovery tool without having to go through the Microsoft Store.
I had saved the download a while back, so I have zipped it up and attached it below.