Solved: Need Startup Password - HP Support Community

Jamie73 · ‎02-05-2016

My screen is totally black except for a small box that asks for Startup Password. I cannot get past this. Can anyone help me?

REO51ST · ‎02-13-2016

@Jamie73

I am a Microsoft representative and I have received that same phone call at least 6 times.

My mother lives by herself and has been called 4 or 5 times and she does not have a computer.

I am glad to see that you are at least back up and running.

Best regards,

REO

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REO51ST · ‎02-05-2016

@Jamie73

Does it look like this???

REO

Jamie73 · ‎02-07-2016

Yes, my startup screen looks exactly like that. But, I donot know the password.

REO51ST · ‎02-07-2016

@Jamie73

That is a password setup with SYSKEY.

Did you allow someone to log onto your laptop lately???

REO

Jamie73 · ‎02-07-2016

I am not sure if anyone logged in other than me. I am not sure what a SYSKEY is. Is it fixable?

Jamie73 · ‎02-07-2016

Oh, I did get caught up in a fake Microsoft Virus scam. Would that have anything to do with this Startup Password problem that I am experiencing? I appreciated any help you are able to give me.

REO51ST · ‎02-07-2016

@Jamie73

Sorry but you got scammed.

You need to try to restore to a time before you allowed them to log onto your computer.

Sometimes they will remove restore dates so you can not do this.

For W10 I am not sure of all the options to remove it.

I will look into it more but if you can not restore to an earlier date do a complete system restore.

Again sorry.

REO

Jamie73 · ‎02-13-2016

Thank you so much for your help. You are absolutely right, I was scammed and they installed a password on my computer that I was not able to penetrate. I took my computer to the repair store and it had to be set it back to the original factory level. I hope no one else falls for the call where the caller says "I am from Microsoft and I see that you just installed Windows 10 and I need to look at your computer." That is the scam I got caught up in and have learned a big lesson from. Thanks again.

REO51ST · ‎02-13-2016

@Jamie73

I am a Microsoft representative and I have received that same phone call at least 6 times.

My mother lives by herself and has been called 4 or 5 times and she does not have a computer.

I am glad to see that you are at least back up and running.

Best regards,

REO

Arbear · ‎05-15-2016

Hi, I have the same problem but I can not set back to its factory state. Any suggestions?

Need Startup Password

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