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HP Recommended
Microsoft Windows 10 (64-bit)

I am running an HP Envy 750-477c and have been with o problem for several years.

 

However, I recently tried to update y graphic drivers, but the wrong ones were installed by the AMD installation program.  The result is a black screen and I have to "safe boot"  to remove the "new" driver and Windows replaces it with a generic driver that does not fully utilize the GPU.

 

I cannot find a way to locate and install the original drivers, which worked for several years and utilized the full capabilities of my GPU.

 

Can anyone help with this?  TIA . . . 

3 REPLIES 3
HP Recommended

Hi:

 

I have the same model Radeon R7 450 graphics adapter in my HP 8200 Elite CMT that I installed from my Dell Optiplex 7050 MT PC.

 

I used this driver from this reputable 3rd party website, and it works great.

 

AMD Radeon R7 450 Driver v.21.5.2 for Windows 10 64-bit free download (driverscollection.com)

 

Otherwise, you will either have to use the original driver that came with your PC, or the generic one that Windows installs.

 

Driver - HP ENVY Desktop - 750-477c | HP® Customer Support

HP Recommended

Thanks for offering that solution.

Unfortunately, when installing the driver, the screen went blank, so the driver did not work.  

Unless I did not wait long enough . . . I am constantly concerned about that . . . but it should work quickly, shouldn't it?

Thanks!!!

HP Recommended

You're very welcome. 

 

Yes, the driver should have worked without any problems. 

 

I guess you will have to use the older HP driver. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.