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- Need help fixing optical drive.
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07-21-2019 10:58 AM
Ran diagnostics . Optical drive failed the read test. Uninstalled the drive and restarted. Still would not read drive. Also fails to read an external optical drive.
Solved! Go to Solution.
Accepted Solutions
07-26-2019 06:47 PM
After performing all the tests I could find and having them fail to solve the problem, I decided to replace the drive. It worked. The device manager was wrong in saying the device is working properly.
07-22-2019 09:58 AM - edited 07-22-2019 09:59 AM
Optical drives have lenses through which the lasers shine onto the disk, and these lenses become dirty over time.
Sometimes, all it takes is using a lens-cleaning kit to get them working again.
The kit consists of a disk with tiny fibres on its surface which brush against the lenses when they spin, cleaning dirt off the lenses in the process.
If you can find one of these online, it's worth trying it.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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