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play_onwords
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Message 1 of 2
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Need help..forgot password for Windows 7 computer

HP Recommended
HP w185e
Microsoft Windows 7 (32-bit)

I don’t remember the passcode in order to log in to my windows 7 computer. The last time I had this problem, I was able to solve it pretty quickly using a usb drive. However, this time, I’m having more trouble & I do not have a don’t have a reset disk. I would appreciate any advice or tips at this point. Just in case, the product number is BT437AA#ABA   Model s5623w   
Thanks again.. 

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WAWood
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Message 2 of 2
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HP Recommended

@play_onwords 

 

HP has no records at all of passwords used on customer PCs.

 

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.


Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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