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‎03-10-2021 06:44 AM

HP Recommended
Product: OP749AA#ABA
Operating System: Microsoft Windows 7 (32-bit)

Hi I have an old HP Touchsmart 310 that was my moms. She has never even used it. I set it up for her years ago and now she can't remember the password.  And if there was a recovery disk I have no clue where it is.  Anyway of getting around it ro get into the computer? Isn't there a way to change the person logging in or something? Please help!!

1 REPLY 1

‎03-10-2021 09:53 AM

HP Recommended

@AimeeC72 

Sorry, but the answer to both questions is basically NO.

 

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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