-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Need recovery disk for my hp 27-b235t

Create an account on the HP Community to personalize your profile and ask a question
06-09-2025 07:25 AM - edited 06-09-2025 07:27 AM
My hard drive failed, and I need to reinstall Windows. It came with Windows 10, but I upgraded to Windows 11. The HP Cloud Recovery tool does not recognize my product ID.
Product No.X6X16AA#ABA
06-09-2025 07:55 AM
HP has withdrawn support for the HP cloud recovery tool since your PC is 5 or more years old.
You have two options:
If you have access to another Windows PC, you can clean install W11 for free by making a bootable USB installation flash drive with the media creation tool from the link below (2nd option):
After W11 has completed installing you can install the drivers and available software from your PC's support page.
HP ENVY All-in-One - 27-b235t Software and Driver Downloads | HP® Support
If you don't have access to another PC or you would prefer to have the original HP factory software image, you can order a recovery kit from this vendor at the link below.
Then you can upgrade back to W11 for free.