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‎06-09-2025 07:25 AM - edited ‎06-09-2025 07:27 AM

HP Recommended
Product: HP ENVY All-in-One - 27-b235t

My hard drive failed, and I need to reinstall Windows. It came with Windows 10, but I upgraded to Windows 11. The HP Cloud Recovery tool does not recognize my product ID. 

Product No.X6X16AA#ABA

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3 REPLIES 3

‎06-09-2025 07:55 AM

HP Recommended

HP has withdrawn support for the HP cloud recovery tool since your PC is 5 or more years old.

 

You have two options:

 

If you have access to another Windows PC, you can clean install W11 for free by making a bootable USB installation flash drive with the media creation tool from the link below (2nd option):

 

Download Windows 11

 

After W11 has completed installing you can install the drivers and available software from your PC's support page.

 

HP ENVY All-in-One - 27-b235t Software and Driver Downloads | HP® Support

 

If you don't have access to another PC or you would prefer to have the original HP factory software image, you can order a recovery kit from this vendor at the link below.

 

Computer Surgeons - Windows 10 Home Advanced Recovery Kit Part Number L37206-001 For AiO PC Model Nu...

 

Then you can upgrade back to W11 for free.

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‎06-09-2025 01:56 PM

HP Recommended

Thanks. I will try this.

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‎06-09-2025 01:57 PM

HP Recommended

You're very welcome. 

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