cancel
Showing results for 
Search instead for 
Did you mean: 
Roger268
New member
5 4 0 0
Message 1 of 10
446
Flag Post

Need to restore original OS

HP Recommended
ExampleElite800 G4 AIO:
Microsoft Windows 10 (64-bit)

Hi

Charity that I provide tech support to has just aquired an HP EliteOne800 G4 AIO, only 6 months old but has Win10 home installed, need to reinstall Win10Pro and all original software. Warranty still valid for 2+years. Seems a lovely PC.

How best to go about this?

9 REPLIES 9
Paul_Tikkanen
Level 21
Level 21
132,090 122,267 20,098 30,819
Message 2 of 10
Flag Post
HP Recommended

Hi:

 

The PC should be supported by the HP cloud recovery client utility.

 

Bear in mind, that you may still get W10 home after you use the above utility as that model series could come with:

 

Microsoft Windows® 10 Pro

Microsoft Windows® 10 Pro (National Academic License)
Microsoft Windows® 10 Home

Microsoft Windows® 10 Home Single Language

FreeDos 2.0

 

http://h20195.www2.hp.com/v2/getpdf.aspx/c06028296.pdf

 

Here is the link to the cloud recovery client utility...

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached the instructions below for how to use the utility.

 

What I suggest you do, since W10 is on there now would be to run the free utility that I zipped up and attached below that will show you what version of W10 the product key in the BIOS is good for.

 

I you find that it is for W10 Home, then you will have to pay to upgrade to W10 Pro.

 

See the link below for how to upgrade from Home to Pro...

 

https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro

0 Kudos
Roger268
Author
New member
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Thanks, I've made some progress, ShowKeyplus reveals an original Win 10Pro installation and key, and a current Win 10 home installation and key. Can't manage yet to put the new PC near another one with Win7 or 10 Pro to access the cloud, very hopeful start though.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,090 122,267 20,098 30,819
Message 4 of 10
Flag Post
HP Recommended

You're very welcome.

 

Since the PC has a W10 Pro product key in the BIOS, the cloud recovery software will install W10 Pro.

 

You can download the cloud recovery client tool on the PC you're working on now.

0 Kudos
Roger268
Author
New member
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Thanks again; I've now succeeded in restoring the PC to its original set up and up dated all the software. Had a real struggle to get it to install Pro, it kept on updating Home. In the end I selected "Install from Network" and much to my surprise it worked. Then had to install all the drivers as well, which was in itself a struggle as the network drivers weren't yet installed. Got there eventually, and thanks for your help.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,090 122,267 20,098 30,819
Message 6 of 10
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

0 Kudos
Roger268
Author
New member
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

Unfortunately I'm not quite there yet! The version of WIn 10 Pro shows as build 1709 and that won't update to the Nov 2019 version 1909. How do I solve that one please?

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,090 122,267 20,098 30,819
Message 8 of 10
Flag Post
HP Recommended

Hi:

 

Upgrade to an older version of W10.

 

See if it will update to v1903.

 

You will need to make a DVD so you can run the installation media from the Windows desktop.

 

Here is the link to the W10 v1903 64 bit English ISO file.  The link will be good for 24 hours.

 

https://software-download.microsoft.com/sg/Win10_1903_V1_English_x64.iso?t=3207c360-a282-4f32-98f4-1...

 

After you download the ISO file, use the Microsoft tool that I zipped up and attached below to transfer the ISO file to a DVD.

 

Put the DVD in the drive and let it autorun from the Windows desktop.

 

I forgot what happens next.  It should ask if you want to upgrade and if so, select yes.

 

SKIP the check for updates, or it will be stuck there for eons.

 

Hopefully, the PC will update from 1709 to 1903, and then Windows Update should update it to 1909 for you once all the other security and cumulative updates to 1903 have installed.

0 Kudos
Roger268
Author
New member
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended

It won't accept an update to any recent build. and I get the message "couldn't update the system reserved partition". These cuurent show as 99Mb and 16Mb

Could these have been changed when Win 10 home was installed along the way?

I'm nervous about editing registry entries.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,090 122,267 20,098 30,819
Message 10 of 10
Flag Post
HP Recommended

Hi:

 

Unfortunately, I wouldn't know what to do about that.

 

I do know what I would be doing though and that would be to forget about the factory image and clean install W10 Pro 64 bit by making an 8 GB USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Since you know the PC has a W10 Pro product key in the BIOS, select W10 Pro from the list of versions to install.

 

When you are asked 'Where do you want to install Windows, delete every partition on the hard drive leaving just one partition of unallocated space, click next and W10 will install.

 

After W10 installs, you can install the drivers and available software from the PC's support page and it will be at the latest version of 1909.

 

https://support.hp.com/us-en/drivers/selfservice/hp-eliteone-800-g4-23.8-inch-touch-all-in-one-pc/21...

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation