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MonicaC097
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Netflix Issue Error code: U7361-1253-C00D36B2 in HP All In One (Windows 10 Pro 64 bits)

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HP All In One
Microsoft Windows 10 (64-bit)

I try to connect to the Netflix app on my computer and an error shows up "Error code: U7361-1253-C00D36B2". But when I play it on the google chrome browser it allows me to watch movies. I already contacted Netflix, I spoke to a live agent and they told they've never had that issue before and the'd submit a ticket regarding that. Said they would contact me after they resolve the issue. It's over a week so far. I read that the issue could be that Netflix app recognizes the monitor as a separate monitor from the PC so, I don't know. Any comments or any help would be appreciated. Thanks!

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praveen196
HP Support Agent
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Message 2 of 2
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@MonicaC097 Welcome to HP Community!

 

I understand that you are getting a U7361-1253-C00D36B2 error.

 

Please refer to the below link to troubleshoot the issue.

 

https://help.netflix.com/en/node/39917

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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