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Netflix Issue Error code: U7361-1253-C00D36B2 in HP All In One (Windows 10 Pro 64 bits)

HP Recommended
HP All In One
Microsoft Windows 10 (64-bit)

I try to connect to the Netflix app on my computer and an error shows up "Error code: U7361-1253-C00D36B2". But when I play it on the google chrome browser it allows me to watch movies. I already contacted Netflix, I spoke to a live agent and they told they've never had that issue before and the'd submit a ticket regarding that. Said they would contact me after they resolve the issue. It's over a week so far. I read that the issue could be that Netflix app recognizes the monitor as a separate monitor from the PC so, I don't know. Any comments or any help would be appreciated. Thanks!

HP Support Agent
HP Support Agent
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@MonicaC097 Welcome to HP Community!


I understand that you are getting a U7361-1253-C00D36B2 error.


Please refer to the below link to troubleshoot the issue.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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