• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-03-2020 09:10 AM

HP Recommended
Product: HP All In One
Operating System: Microsoft Windows 10 (64-bit)

I try to connect to the Netflix app on my computer and an error shows up "Error code: U7361-1253-C00D36B2". But when I play it on the google chrome browser it allows me to watch movies. I already contacted Netflix, I spoke to a live agent and they told they've never had that issue before and the'd submit a ticket regarding that. Said they would contact me after they resolve the issue. It's over a week so far. I read that the issue could be that Netflix app recognizes the monitor as a separate monitor from the PC so, I don't know. Any comments or any help would be appreciated. Thanks!

1 REPLY 1

‎05-10-2020 05:04 PM

HP Recommended

@MonicaC097 Welcome to HP Community!

 

I understand that you are getting a U7361-1253-C00D36B2 error.

 

Please refer to the below link to troubleshoot the issue.

 

https://help.netflix.com/en/node/39917

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.