New Computer Crashing (BSOD) Whea_Uncorrectable_Error

[OID_One]

Occasionally I get a Blue Screen of Death with an error saying WHEA_UNCORRECTABLE_ERROR. I have tried a few different diagnostics, memory checks, etc. That have produced no change. I can't pinpoint what the issue is and in the Event Log I see that the error is reported like this.

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 10

[itsmyname]

If it really is a "new" computer, then exercise the warranty to get it replaced.

If it were a new automobile/TV/toaster, you would not expect that you would have to fix it.

[KrazyToad · Accepted solution]

@OID_One

Welcome to HP Support Community

I would like to help

Please run an extensive System Test to confirm the Hardware Functionality

- Shut down the Computer completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Link: https://support.microsoft.com/en-us/windows/how-to-fix-whea-uncorrectable-error-7c49d78a-2792-96cf-2...

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[OID_One]

Ran the extensive test and got a Video Memory failure. QR code and recommended suggestions are to send it in as it is under warranty still.

Thanks for the help!!

[itsmyname]

>  recommended suggestions are to send it in as it is still under warranty

As you talk to HP's "warranty" department, they probably will ask you to run those same diagnostics, to prove to them that a replacement is necessary.  So, tell them that you have done so -- that should speed-up the process of you getting authorized to return it.

Exactly how "new" is it? One week?

Can you take it back to the store that sold it to you, for an immediate "no questions asked" swap for an identical one?

[SyeDX]

The error can be simply resolved by having your Windows updated to the latest version available. I would recommend performing the following steps:

• Update or Repair Windows Drivers
• Examine the physical hardware
• Reset the System Overclocking
  • Reset the settings for BIOS/UEFI
• CHKDSK Repair
• Run SFC Scan
• Use MemTest86 to check the RAM.
• As a last resort: Reset Windows 10 To Factory

Source: https://yehiweb.com/win10-machine-check-exception/