New HP 34" Curved all in one is slow and unresponsive

[Shennerat]

My brand new (1 week old) HP 34" Curved all in one is extremely slow and unresponsive.  Any Microsoft Program (i.e. Outlook), any browser (Chrome, Edge) is incredibly slow and the screen turns white, says the program is not responding and I have to wait forever for it to actually open.  It has been this way since I opened it up and set it up. Before any programs (except for Office 365) were installed.  Don't know what is causing it to run so slow and for programs to not respond.  I can click on icons and it takes them forever to actually open = if they ever do!  I'm so disappointed in this new computer.  Don't know what to do to make it work properly.

[MKazi]

@Shennerat

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have a new HP Curved All-in-One - 34 series all in one PC. I read that the performance of the PC is very slow. Not worry, I'll do my best to help you. 

During my research, I came across this HP document which helps in improving the slow performance of the PC in Windows 10: http://hp.care/2ptgEei

(Please perform step 1 to step 8).

You may also run the HP Performance Tune-up tool. HP Performance Tune-up analyzes and optimizes your PC to resolve system freeze issues and improve performance: http://hp.care/2ptk00L

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted. I'll be glad to assist you further.

All the best! 🙂

[Shennerat]

The solution did not work. However, I used the HP Support Assistant to try different solutions that used a change in different settings to make an improvement.  After doing that, it has improved about 90%.  Still having some issues with Outlook becoming unresponsive for a minute or two before becoming responsive again. Also slight issues with clicking on icons or pull down menus and having to click quite a few times before it acknowledges the click and opens the app or pulls down the menu.  So not completly fixed but much better.  

[MKazi]

@Shennerat

Thank you for replying with the results.

I'm glad that the situation is better. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

Corrupt Windows system files can slow down the computer and cause other problems. System File Checker (SFC) is a utility in Windows that scans for corrupted system files. If SFC finds a problem, it tries to replace the problem files from a cached version on your computer.

If System File Checker cannot replace the corrupt files, use the Deployment Image Service and Management Tool (DISM). DISM checks the corrupted files, then downloads and replaces the files through Windows Update.

Use the following instructions to run System File Checker.

1. In Windows, search for Command Prompt. In the search results, right-click Command Prompt, select Run as administrator, then click Yes.

2. In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the forward slash /.
    

   Figure : Running System File Checker

   
    

3. Press Enter, then wait while System File Checker scans for corrupted files.

   When the scan completes, the results display on the screen.

   • If the file checker found and replaced any corrupted files, restart the computer, then check the performance.

   • If the file checker did not find any corrupted files or found corrupted files but could not replace them, then go to the next step.

4. If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files, then downloads and replaces the files using Windows Update.

   In Windows, open a web browser.

5. In Windows, open a web browser.

      NOTE:

   You need to be connected to the Internet to use DISM.

6. In Windows, search for Command Prompt. In the search results, right-click Command Prompt, select Run as administrator, then click Yes.

7. In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each forward slash / in the command line.

   Press Enter, then wait while DISM works. This might take several minutes.
    

   Figure : Running DISM

   
    

8. If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Also, you may review the following steps from this HP document: http://hp.care/2xJAiom

• Manage applications and system features to increase performance.
• Change how your computer uses memory.

Keep me posted for any further help. All the best! 🙂

[Shennerat]

Did both of those. scannow did not find any errors.  Ran DISM and it completed but don't know if if found anything because it doesn't say.  Still have problems with apps becoming unresponsive and clicking on icons may or may not work and if it does, may take a minute or two for them to respond.  Still better than it was but due to these issues, it is very frustrating when trying to get something accomplished.

[mdklassen · Accepted solution]

> Still have problems with apps becoming unresponsive and clicking on icons may or may not work and if it does, may take a minute or two for them to respond.

Two possibilities:

1. Any brand-new installation of Windows 10 will launch Windows Update as a background process, to download the latest security-updates.  This process consumes resources: CPU, disk, network, RAM, leaving less resources for you to use.  Launch Windows Update, to connect to the background process, and see if it is updating.

2. The disk-drive is failing, causing every Input/Output operation to be extremely slow. Reboot and launch the HP Hardware Diagnostics to test the disk-drive.

If it is "new", then you have a warranty from HP.  Contact HP, and get help from them.

If you purchase a new automobile, do you expect to become your own mechanic, or do you expect the automobile dealership to fix the initial problems?  Similarly, you should not have to trouble-shoot your "new" computer.

[Shennerat]

Actually your last answer made more sense than anything. Since it is a new computer, it only made sense to contact them over the phone since it is under warranty.  They had me reset the operating system.  Apparently the computer came with a corrupted operating system and resetting the operating system did the trick.  Although I had to reinstall all my apps, I already had everything backed up. The system is now operating the way it is supposed to. No longer slow and unresponsive. Thank you for the suggestion as I was ready to pack it up and send it back.

[Shennerat]

Sorry to report that the last solution lasted only about 2 days. After that it went back to being slow and unresponsive again. Task manager stops responding and can’t even use that. 

Packed it up and sent it back to HP and will get a full refund.  Very disappointed in the product and would not want another one.

[The_Fossette]

@Shennerat,

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.