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‎12-27-2018 10:18 AM

HP Recommended
Product: HP ProDesk 400 G5 Microtower PC
Operating System: Microsoft Windows 10 (32-bit)

Dear Chaps, 

 Have just opened my new desktop (as it was a Christmas Gift, from my wife), it was orderd 8/11/18 and never checked until today( as it was a gift, wrapped up etc). I have inside the box, key board, mouse , power lead, PC and instructions on how to install the SSD drive, but, no drive. I have emailed various different areas of HP Sales and chatted to two different people on line, who gave me various telephone numbers - which no longer worked! I have since been emailed from HP Support saying my case is now closed? But, there is nor account on the email that tells me what they are going to do?

 

Capture.PNG

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 07:47 AM

HP Recommended

@RLG59RD

Some modern PCs use a memory stick formatted as a file system in place of the older HDDs and SSDs -- so did you also check for this? It would be attached to the motherboard with screws and plugs into a socket on the surface.



I am a volunteer and I do not work for, nor represent, HP

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4 REPLIES 4

‎12-27-2018 02:09 PM

HP Recommended
@RLG59RD wrote:

Dear Chaps, 

 Have just opened my new desktop (as it was a Christmas Gift, from my wife), it was orderd 8/11/18 and never checked until today( as it was a gift, wrapped up etc). I have inside the box, key board, mouse , power lead, PC and instructions on how to install the SSD drive...

@RLG59RD

 

Did you order SSD drive ? If yes, it should be pre-installed.

BH
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‎12-27-2018 02:36 PM

HP Recommended

Yes, 

 

I did order the drive as part of my package, along with Windows 10 Pro - there is not a drive installed, i have checked?

 

RLG

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‎12-28-2018 07:47 AM

HP Recommended

@RLG59RD

Some modern PCs use a memory stick formatted as a file system in place of the older HDDs and SSDs -- so did you also check for this? It would be attached to the motherboard with screws and plugs into a socket on the surface.



I am a volunteer and I do not work for, nor represent, HP
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‎12-28-2018 01:03 PM - edited ‎12-28-2018 01:04 PM

HP Recommended

Can i please express my appreciation to WAWood, without your help i would not have known about the SSD drives appearance. I was looking for a seperate device, that i had to install, particularly with instructions to do so  being in the PC box. Incidentally, the hardware ID for the SSD drive, that i was advised to look for by HP Technical advice, was the problem. I was looking for the number on all the components on the motherboard that i had been advised by them and could not get anything to corolate, hence my post on here. I was convinced that the device had been over looked at point of purchase. In the end, i decided to start the PC and hope it started...........it did -

 

Many thanks to your help, it is a shame HP themselves could not have been as accomodating.

 

Kind Regards

 

RLG

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